FAQs

Q: How do you ship your posters?

A: We pride ourselves in our packing our posters carefully, shipping our posters in heavy-duty tubes. The poster is carefully rolled in paper and the tube is sealed with packing tape.

Q: I received my poster, and it was damaged. Is it possible to get a replacement?

A: If we have the poster in stock you can send the poster back to us and we'll be happy to exchange it for you as long as you report it and send back within 14 days of receipt. Please contact us to make sure a replacement poster is available before sending it back. 

Q: When will I get my board?

A: The CITY of GOD skate collection will be fulfilled by our partners at Clown - these will be shipped insured from mid-February 2024 onwards. 

Q: Will I have to pay import taxes or duty?

A: Goods ordered may be subject to customs fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. AllCityX are not liable for these fees, nor will they accept returns as a result of these fees. If in doubt email us and we can advise on what any potential import taxes or duty might be based on your shipping address. 

Q: I can't checkout it says you don't ship to my country? 

A: Please contact us direct at hello@allcityx.com